Director of Membership Services

On behalf of our client, LPMA powered by Interchange 360, we have a new opportunity for a results driven Director of Membership Services to join their growing team.

Reporting to the Chief Executive Officer (CEO), the Director of Membership Services will manage member relations, oversee registration and fee processes, and develop eco modulation policies. Key responsibilities include driving member engagement, ensuring compliance, supporting quarterly reporting, and organizing workshops. The Director will also handle communication strategies, address member inquiries, and maintain stakeholder relationships, while managing the budget and collaborating on financial planning. This role is vital for ensuring member satisfaction and compliance, and effective engagement, and requires a deep understanding of the US industry, stakeholders, and EPR laws.

Are you a dynamic leader with a passion for member engagement and ensuring compliance across industries? Do you thrive in fast-paced environments where your organizational skills and strategic mindset drive operational success? Are you a strong communicator with a talent for building relationships with key stakeholders and industry leaders? Do you excel at managing budgets and implementing policies that balance transparency with innovation? If this resonates with you, we invite you to explore this exciting opportunity further!

What LPMA powered by Interchange 360 offers:

• Salary: $165,000-$185,000 depending on experience
• 401k matching
• Medical, dental, and vision benefits
• Life Insurance
• Paid time off
• Professional Development
• Flexible working arrangements

Our ideal Director of Membership Services brings the following:

• Post-secondary degree in Business Administration, Communications, Environmental Science, or a related field.
• 10+ years’ experience in membership services, stakeholder engagement, or related fields with experience in the environmental, petroleum, or automotive sectors preferred.
• Strong understanding of US industry stakeholders and EPR laws beneficial.
• Proficiency in using membership management software and tools, including email, webinars and CRM software.

These Skills and Abilities will help you thrive:

• Customer-focused and dedicated to exceptional service, with strong organizational, multitasking, and time management skills for handling multiple projects and deadlines effectively.
• Detail-oriented, with excellent analytical, problem-solving, and communication skills to convey complex information clearly.
• Collaborative, proactive, and adaptable, able to work both independently and as part of a team in dynamic, fast-paced, or remote environments.

Who is LPMA powered by Interchange 360:

The Lubricant Packaging Management Association (LPMA) powered by Interchange 360 was created by the producers of petroleum and automotive products with the purpose of providing Extended Producer Responsibility (EPR) compliance options for its members and supporting the development of circular material management solutions for their petroleum-based and related products and packaging.

As a 501(c) nonprofit, LPMA powered by Interchange 360’s directive is to provide the Producers of petroleum and automotive products with sustainable, transparent, and cost-effective support for their EPR Compliance needs and their Circular Economy objectives.

How to apply: 

We encourage you to review the Job Description and forward your resume that clearly outlines how your skills and experience meet the requirements of this role to TallSky Consulting.

TallSky is committed to supporting our clients in building inclusive cultures that embrace differences. Our approach reflects professional employment equity practices, and we believe in celebrating each candidate’s uniqueness. Diverse teams learn how to communicate respectfully, deliver more innovative solutions, and are better positioned for long-term success.

This position will remain open until it is filled. We thank all applicants; however, after initial acknowledgement, only those selected for further consideration will be contacted.