Technical Support and Service Representative

We have a new opportunity in Victoria, BC, for an experienced Technical Support and Service Representative at the award-wining marine electronics innovator, Barnacle Systems. Would you love to play a critical role in providing technical support and solutions to marine electricians and marine electronics specialists worldwide?

Leveraging your expertise in IP networking and your practical experience in mechanical and electronics assembly, you will support customers with troubleshooting, installation guidance, and ensure the successful operation of marine electronics systems. While knowledge of NMEA2000 networks is a bonus, your extensive experience in IP networking will be key in delivering effective support. Familiarity with the boating industry is beneficial, but not required. You will be provided you with the necessary training to quickly understand and address their customers’ unique needs.

Barnacle Systems is an award-winning marine electronics innovator with a waterfront office in Victoria. At the heart of their mission lies the ambition to “re-invent how people check on their boats”, safeguarding recreational and government vessels alike. As they stride forward in their venture, they are also deeply committed to environmental protection, taking the lead against the risks posed by abandoned boats. Their commitment to innovation, quality, and customer service sets them apart in the marketplace.

What would your day look like?

• Providing comprehensive technical support to marine electricians, electronics specialists, and systems integrators, focusing on product installation, configuration, and troubleshooting.
• Assisting customers with inquiries related to IP networking, including setup and integration of products into larger network systems.
• Participating in mechanical and electronic assembly tasks as needed, leveraging your practical experience to support company and customer success.
• Delivering training sessions and product demonstrations to customers, dealers, and installers, aimed at improving their installation skills, product utilization, and overall satisfaction.
• Being the primary point of contact for technical assistance and troubleshooting of marine electronics systems, including IP cameras, sensors, and smart devices.
• Maintaining a solid understanding of industry trends, ensuring that customers are informed of product updates and technical advancements.
• Collaborating with internal teams to relay customer feedback and assist in the development of new product features or enhancements.
• Participating in industry events, providing technical expertise and representing the company to further build customer relationships and brand awareness.

Please be sure to review the full Job Description to learn more about this technical support opportunity.

What BRNKL offers you:

• A highly competitive compensation package including a salary of $60,000 – $70,000 (based upon related education and experience)
• Unlimited vacation
• Seven sick days
• Extended health, dental, and vision coverage
• Opportunity to be part of a vibrant and growing team, where every voice is cherished, and every perspective contributes to the tide of innovation.
• Great snacks and monthly team building events
• You will be joining an award-winning marine electronics innovator with a waterfront office with parking included.

Are you the Technical Support and Service Representative we are looking for?

• Completion of a 2-year technologist program or higher in a related field (e.g., Electronics, Marine Engineering, Computer Science).
• Proven experience in a technical support or service role, ideally within marine electronics or a related industry.
• Extensive knowledge of IP networking principles, including VLANs, multi-WAN configurations, advanced routing, and IP camera protocols (e.g., ONVIF, RTSP), with hands-on experience in networking systems across home, marine, or industrial environments.
• Experience in the installation, configuration, and troubleshooting of security systems, including IP cameras, sensors, and smart home/IoT devices, with a focus on protocols such as Zigbee, Z-Wave, Wi-Fi, and Bluetooth.
• Experience providing remote support to technicians and customers during on-site installations, ensuring successful configuration and troubleshooting in real-time.
• Familiarity with the boating industry and an understanding of the needs of marine electricians and electronics specialists is beneficial.
• Strong communication and interpersonal skills, with fluency in email writing and high attention to detail.
• Ability to convey complex technical concepts in a clear and understandable manner to customers, both in written and verbal communications.
• Self-motivated, and able to work independently as well as collaboratively with a team.
• Willingness to travel occasionally for on-site support, training, and participation in industry events.

How To Apply:

If you have read the full Job Description and this position aligns with your career goals, we encourage you to apply to TallSky Consulting. In addition to submitting your resume, we do highly recommend including a cover letter so that we can learn more about you.

This opportunity will remain open until a suitable candidate is found. We thank all applicants who apply; however, after initial acknowledgment, only those selected for further consideration will be contacted.