Sales Support Specialist

Our client, internationally recognized ViVitro Labs, has a new opportunity in Victoria, BC, for a customer focused Sales Support Specialist. Reporting to the Operations Manager, as Sales Support Specialist you will be the central point of contact, supporting the achievement of sales targets through your sales and accounting coordination. Your organization skills, goal-orientation and ability to multitask will all come into play as you remove obstacles and ensure sales are completed on time.

Do you possesses extensive knowledge of customer service best practices and have a customer-focused mindset that ensures customer needs are met with excellence? Are you eager to learn and adapt quickly in our fast-paced technical environment? Do you enjoy working independently while communicating with customers and collaborating with colleagues? Are you naturally curious and analytical, with a proactive approach to solving problems? If you have answered “yes,” this role is for you!

ViVitro Labs Offers:

• Competitive compensation includes a base salary of $46,400 – 58,000 and you are eligible for variable compensation. Employees are also eligible to earn profit sharing.
• Award-winning company culture with profit-sharing and comprehensive benefits.
• Opportunity to work on innovative technologies in a collaborative environment.
• Paid vacation and sick leave, with flexible “vacation purchase” options.
• BC Transit cost-sharing, on-site parking, and shower facilities.

What your day as Sales Support Specialist may include:

• Manage customer communications regarding order processing, keeping the client up to date on timelines and communicating unforeseen delays
• Maintain the administration of client information in our ERP (SYSPRO) and CRM (Salesforce) systems
• Process customer orders (from purchase order entry through deposit invoicing, packing documentation, and accounts receivable follow-up) ensuring accuracy and timely delivery.
• Coordinate order shipments and customer invoices while working closely with Manufacturing to provide visibility into sales forecast
• Conduct post shipment follow up to ensure customer satisfaction
• Maintain and report on order KPI’s
• Manage inventory of ViVitro promotional merchandise
• Create, update and maintain documents within the Quality Management System (QMS) to ensure accuracy, consistency and compliance with quality standards
• Complete monthly reporting requirements accurately and on time
• Assist senior management and sales representatives with any additional projects as required

Our ideal Sales Support Specialist candidate brings:

• Certificate/Diploma in business administration is preferred or an equivalent combination of education and experience
• Minimum of 3+ years of experience in an office environment, and prior experience in a sales support role is highly beneficial
• High level of organizational skills, attention to detail and problem-solving skills with the ability to prioritize a multitude of tasks
• Experience with ERP and CRM systems is required (with SYSPRO and Salesforce preferred)
• Proficiency with Microsoft Office programs (Excel & Word)

These Skills and Abilities will help you thrive:

• Ability to quickly learn, understand, and manage the full order processing workflow (PO, SO, packing slip, monitoring inventory, invoicing) within SYSPRO.
• Demonstrated ability to manage customers effectively and efficiently, and to seek resolutions to any customer related issues
• Excellent interpersonal skills and ability to communicate effectively with all team members and customers
• Ability to work independently with minimum supervision.

About ViVitro Labs: 

ViVitro Labs provides contract testing services and test equipment solutions to support medical device innovations in the cardiovascular sector. An internationally recognized and trusted source for testing, with two ISO 17025-accredited laboratories and a reputable history spanning over 25 years, ViVitro Labs is a small company relied upon by hundreds of organizations in more than 40 countries for its expertise in testing the most advanced cardiovascular devices in the industry. ViVitro Labs collaborates closely with universities, medical device manufacturers, and regulatory agencies to support their research, regulatory, and production needs. As a leader in the heart valve testing industry, ViVitro actively participates in several ISO working groups.

Don’t meet every single requirement? Studies indicate that women and people of colour are less likely to apply for jobs unless they meet every qualification. At ViVitro Labs, we are dedicated to creating a diverse, inclusive, and authentic workplace. If you’re enthusiastic about this role but your experience doesn’t exactly match all the qualifications in the job description, we encourage you to apply still. You could be the ideal candidate for this role or others. ViVitro Labs welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all stages of the selection process.

How to Apply:

Please apply directly through the ViVitro Labs Career Page.

If you experience any difficulties during the application process, please contact careers@vivitrolabs.com with the subject line “ViVitro Labs – Sales Support Specialist.”

We thank all candidates who apply; however, only those selected for further consideration will be contacted following initial application acknowledgment. No phone calls, please